This addition results in three notable ways the Caribbean’s premier business hotel is using technology to improve the guest experience
PORT OF SPAIN, Trinidad – Guests visiting Hyatt Regency Trinidad in downtown Port of Spain now can check-in with Hyatt iPad Solution. Thanks to this tech-friendly system, business and leisure travelers can spend less timewaiting in line and more time where it matters – in a meeting or lounging along the hotel’s infinity rooftop pool.
The Rule of Three states that things coming in threes are intrinsically more effective than other numbers. With this principle in mind, the hotel also utilizes systems such as HotSOS and REX to streamline the guest experience.
Here are three ways the hotel is using technology to improve their visitors’ stay:
- Hyatt iPad Solution: The check-in process is quicker and easier than ever. With iPad equipped agents, services are brought directly to the guest to eliminate front desk lines and speed check-in. The system allows the staff to search reservations with ease, send “room ready” notifications through email or text message, make room keys, and provide digital receipts.
- HotSOS: The hotel team can swiftly execute, anticipate and track special requests using a Hotel Service Optimization System (HotSOS). Guest information is at the fingertips of the housekeeping, engineering, and front office departments. Operations can access guest specific requests right on the spot. This allows Hyatt Regency Trinidad to maintain an up-to-date dialogue with their visitors regarding their needs.
- REX: REX is a room expeditor that optimizes the order in which rooms are assigned to attendants. The hotel team is alerted of special requests for the next most important room to clean. The room expeditor gives visitors access to their accommodations more efficiently.
“We are able to meet our guests’ needs as quickly and directly as possible using this mix of front and back of house technologies. We understand the value of time. When these three systems interact together, we are able to offer seamless service for every guest,” said General Manager Russell George.
For more information or booking at Hyatt Regency Trinidad, please visit www.trinidad.hyatt.com or call 868-821-6550.
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