PORT OF SPAIN, Trinidad – Motive, Inc., a leading provider of broadband management software, and Telecommunications Services of Trinidad and Tobago (TSTT), the leading telecommunications provider in Trinidad and Tobago, have announced the selection of Motive technology to help TSTT speed the rollout of broadband services to its customers.
TSTT has laid aggressive growth plans to expand the delivery of broadband services to the population of Trinidad and Tobago. To achieve this, TSTT will use Motive technology to automate the delivery of new services and help the provider lower operational costs while continuing to bring new customers on-line.
As a result, the Motive solution will allow TSTT to deliver higher customer satisfaction while achieving exponential growth of their broadband customer base.
“It is an exciting time for customers in Trinidad and Tobago where the public now has a choice of a variety of broadband solutions. TSTT’s investments in major network upgrades coupled with Motive’s solution will certainly enable TSTT to maintain its competitive edge,” said Bernard Mitchell, chief operations officer for TSTT. “By building Motive’s proven technology into our broadband service, we can transform our customers’ experience and make new offerings easier to use and maintain.”
TSTT’s “Quick Start” is based on Motive’s High Speed Data FAST (Fully Automated Service Technology) solution, which allows users to activate their broadband service through self-installation.
With Motive’s technology, TSTT subscribers are able to resolve many service issues themselves and TSTT customer service representatives are armed with accurate diagnostic information that will help them solve user problems more quickly and efficiently.
Motive’s software is used by many of the world’s largest broadband providers to automate the delivery of new services and help providers, such as TSTT, keep operational costs in check.
“TSTT understands that to profitably deliver, support and maintain new broadband services, the company must make these offerings easy to use, and impossible to do without,” said Sanjay Castelino, vice president of strategic marketing for Motive. “TSTT has made a strategic investment in Motive’s software that will build subscriber loyalty from services that are intelligent, automated and personalized for real-time issue diagnosis and problem resolution.”
In addition to Trinidad and Tobago, Motive’s broadband management solutions are available to subscribers in Antigua, Anguilla, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines and Turks and Caicos.
