Negril, Jamaica – PanaCarib Business Solutions has joined forces with ReviewPro, the international leader in online
reputation management for hotels, to create an exciting partnership. This relationship will now empower Caribbean hotels with the tools they need to drive revenue growth by improving guest satisfaction through responding to online feedback.
PanaCarib Business Solutions is a Jamaican entity operating as the business arm behind Let’s do it in the Caribbean, the distribution channel that is ‘uniting the Caribbean as One Marketplace.’
By aggregating and processing all online guest reviews, ReviewPro helps hoteliers become more effective and efficient in increasing guest happiness by revealing trends and opportunities for improvement. It also provides a way to monitor how competitors are doing in each aspect of the
guest experience.
ReviewPro acts as a “24/7 online mystery shopper” to keep hotel managers and executives informed of what people are saying about their accommodation, staff, reception, cuisine, rooms, value and ambiance through monitoring and reporting on hundreds of online sources in over 35 languages.
A recent study from Cornell’s Center for Hospitality Research (CHR) revealed that online guest satisfaction has a direct impact on the financial performance of hotels. Because of this, it is a natural synergy for PanaCarib to have selected ReviewPro to be their partner in helping clients throughout the region increase their social media presence.
