With the establishment of new online businesses, many tools have become accessible to make this transition seamless. There is a multitude of businesses that function primarily or even entirely online. Making this change allows for flexible work schedules and for employees to be international.
Keep reading for three ways to introduce online methods into your business.
1. Virtual Customer Service
A critical aspect of any business is its customer service. It’s almost impossible to avoid slip-ups within your company, which can risk customers holding negative feelings towards your brand. Customer service is designed to ensure you maintain a relationship with your patrons.
Using an AI Chatbot or work from home call center are great ways of converting the customer service process to primarily online. They utilize code to allow AIs to manage your customers and receive information about their experience.
The virtual chatbot can answer questions you code it with so that frequent problems can be resolved easily, and the more detailed ones can be redirected toward a live human representative. This will lower employee costs while giving automatic 24/7 responses to smaller issues. This will make your customers happy!
This software tracks user activity and delivers it in structured, easy-to-read reports. These reports enable you to make informed decisions for your company with customer experience statistics to support it.
2. Meeting Software
Hosting meetings online is a great way to remain connected to your employees regardless of where they reside. Many companies have adopted this style of conference meeting for convenience, making connecting with outsourced work more accessible.
Additionally, these platforms have been modified to cater to different organization methods. For instance, Microsoft Teams enables you to create sections for the various teams within your company. This allows meeting rooms to be restricted to people with a certain title and multiple conferences to occur simultaneously.
This type of software is commonly designed to integrate with other aspects of business, such as email, calendars, etc. It also consolidates information so different teams can easily access files and announcements depending on which platform you decide to use.
Virtual Reality creators have also developed meeting rooms designed for business use. While they take some getting used to, these rooms allow you to experience meetings in a physical setting and see the other participants’ presence without needing to be in the same environment.
3. Order Processing
If your brand sells merchandise, having an online shop can be a great way to widen your patronage and expand your storefront without having to commit to a physical commercial building. This is a great way to cut costs while opening more opportunities for sales.
Most customers start with online shopping, which develops a major market for businesses. A virtual store allows your products to be easily accessible to your clients, which boosts sales and visibility.
In the early days of your business, it seems easy to track and oversee every order. However, this only gets more challenging as you scale up. Order processing software organizes customer information into a digestible system, making tracking and managing large quantities of sales easy.
Platforms such as Quickbooks automate this process and lower the risk of error. They also allow you to filter through data for easy access to order information.
Whether your company is fully online or hybrid, it’s always a smart idea to keep an eye out for what possibilities are out there. The options listed within the article are all tools that cut employee costs and create new potential sources of revenue. It’s important to consider what these advancements could do for you.