MIAMI – Corporate executives and senior management personnel from Laparkan Trading today wrapped up discussions here on a strategic plan for ensuring total customer satisfaction as the company seeks to increase its market share in 2014 and beyond.
The Laparkan executives, drawn from its operations across the Caribbean, South and North America, were involved in two days of intense deliberations on the companies’ transportation logistics, port operations, money transfer and international business operations.
“What has emerged from these two days of deliberations is consensus among our top executives that the Laparkan brand remains strong throughout the Caribbean and North America and that we have a strong customer base upon which we will build by continuing to strive for the highest level of customer service based on excellence,” said the company’s Chairman, Glen Khan.
He said that the meeting also examined some possible new areas of related services as well as strategies for enhancing the operations of existing services such as the company’s Internet Shopping and Express Shipping.
Laparkan Chief Executive Officer Hussein ‘Butch’ Haniff disclosed that a six point plan has been agreed to for immediately enhancing operational efficiencies across the Laparkan Network of ocean and air cargo and related services.
“We had an excellent meeting of all our General Managers and senior management personnel from across the Caribbean, South America, the United States and Canada and we have identified strategies for immediate implementation which will ensure that we grow the business in this ever changing global environment,” Haniff said.
He said that among the key decisions taken are the increased use of state-of-the-art information technology, the expanded provision of training for employees and the establishment of relationships with various agencies and organizations designed to create linkages which would drive new business to the company.
Laparkan Management Team