RICHARDSON, Texas – To meet the goal of enhancing the overall visitor experience and to provide quality and seamless passenger service, the Curaçao International Airport has solicited the expertise of Texas-based business and hospitality training veterans, FreemanGroup.
With the recent opening of the new Curaçao airport, the passenger expectation of the level of service has increased, as airport officials prepare to accommodate the demands of approximately 1.6 million passengers a year.
To assist Curaçao International Airport personnel in providing first-class service to passengers, FreemanGroup, a hospitality and tourism service evaluation and improvement company with more than twenty years of experience in the Caribbean, has developed a personalized and comprehensive ongoing training program that will ultimately deliver the airport’s high-service standard promise, “Bon Biní!” (Welcome!), to travelers.
“Our training program for the Curaçao International Airport involves a practice-oriented methodology that includes everyone from top-level management to immigration and customs officials to airport security, taxi drivers and car rental agents, establishing the highest quality in customer care,” said Paul Helson, Executive Director, Caribbean Operations, for the company.
Through a series of stakeholder meetings, inspections and hands-on sessions, FreemanGroup is analyzing and training the airport staff in the areas of service quality. In addition, company representatives will perform anonymous and unannounced quality inspections to monitor and measure airport personnel service performance, all designed to fulfill the airport staff’s “Bon Biní!” (Welcome!) promise to visitors.
